Welcome to the Panhandle Community Services Utility Assistance Online Appointment Scheduler

***For your convenience and to ensure that your application is processed in a timely manner, please submit your required documentation one day prior to your scheduled appointment date.  You can upload your documentation by clicking on the "Document Upload" button on the right of this page.  A link to upload documents will also be sent with your appointment confirmation text and/or email.***

List of Docs to Provide

Failure to provide all required documentation will delay your assistance. We require below documents:

• Necessary Documents

  INCOMPLETE APPLICATIONS WILL NOT BE ACCEPTED.  WILL RESULT IN RESCHEDULING.

  Citizenship – Needed for ALL members

  • U.S. Birth Certificates – Must be a State-issued Vital Statistics Birth Certificate.  (Contact Panhandle Community Services, one week before your scheduled appointment if you need assistance obtaining only a Texas State Vital Statistics Birth Certificate.)  All other states must contact their home State’s Vital Statistics Office for birth certificates.

  • U.S Passport – Must be a current and valid Passport.

  • Certificate or Naturalization of U.S. Citizenship

    • Immigration Status (at least one family member, residing in the home, must be a U.S. Citizen.)  Include Permanent Resident Card, Resident Alien Card, or Immigration Documents.

  • U.S. American Indian or Alaskan Native Tribal Enrollment or membership card with photo.

  • Identity – Needed for ALL members

  • Members 18 years of age and older - Federal or State Government Issued Photo ID.

  • Members UNDER 18 years of age – Vital Statistics Birth Certificate AND School Records.

  • Social Security Card – If applicable.
    Income – Needed for ALL members 18 years of age or older, residing in the home.

  • Employment Check Stubs – All check stubs for wages, within 30 Days range, of your appointment date.

  • Social Security/SSI/SSDI Award Letter – Letter must be for 2023.  Bank Statements are NOT accepted.

  • VA Retirement/Disability Letter – Must be for 2023.  May be obtained at www.ebenefits.va.gov

  • Child Support Statement – Must be a Current Statement.  May be obtained at www.texasattorneygeneral.gov    

  • Unemployment Benefit/Worker’s Compensation – Printed page from the Claim and Payment Status of your online log-in for Unemployment Benefits.  May be obtained at www.twc.texas.gov    

  • Other Income – Cash payment receipts, Self-Employment wages, TANF for 2023, HUD Utility Reimbursement Letter for the current month, Private Pension Documents for 2023, etc…

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  Utility Bills – Provide BOTH Utility Bills if applicable.

  • Current Electric and Gas/Propane Bill – Statement must be within 30 Days of your appointment.

  • Bills must be UNPAID and accounts ACTIVE.

  • ONLY ACTUAL BILLS accepted – Screenshots from online portal or cell phones will NOT be accepted.

• *Water Assistance is Available in some locations.*